If you are unhappy with any product you purchase on this website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs.
To make a return please send your item back to the appropriate address listed below. The item should be securely wrapped along with your delivery note and a letter explaining the reason for the return. We recommend that you use a recorded delivery service.
For orders in the US and Canada:
Maple Distribution Center
c/o MACK BOOKS
1000 Strickler Road
17552 Mount Joy, PA
For orders in the EU (excluding UK):
International Book Service GmbH & Co. KG
48619 Heek / Westf.
For orders in the UK or rest of world:
c/o James and James
Dales Manor Bus Pk
If you have any other queries about our returns policy, please email us at firstname.lastname@example.org.
mackbooks.co.uk is produced and owned by Mack Books Limited, a company registered in England and Wales.
Company number: 07867047
Studio E, Ground Floor, Emperor House, Dragonfly Place, London SE4 2FL +44 207 442 2190