FAQ

Our orders are shipped from our UK warehouse as standard.

With one exception: our rare books and Special Editions are processed from our London studio as standard. If you have any queries regarding shipping, please email support@mackbooks.co.uk.

     

    Standard order cut-off dates for delivery by December 24th

    Due to the huge surge in shipments in December, our warehouses and partnered shippers are working at full capacity. As such, this year we cautiously suggest the below order cut-off times for delivery before Christmas. Please use these as a guideline, and we will endeavour to get all orders out as quickly as possible.

    Sunday 5 December
    Argentina, Australia, Belarus, Brazil, Cambodia, Chile, China, Columbia, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, New Zealand, Macao, Malaysia, Mauritius, Mexico, Peru, Philippines, Qatar, Russia, Serbia, Singapore, South Africa, South Korea, Taiwan, Turkey, United Arab Emirates, Uruguay, Vietnam

    Friday 10 December
    Canada

    Tuesday 13 December
    Channel Islands, Norway, Switzerland

    Thursday 16 December
    United Kingdom

    The above dates are based on standard shipping (including free shipping) rates. Express shipping is available at an additional cost, and can take up to 5 working days from order date to delivery.

     

    COVID-19

    Please be aware that while our warehouses are operational, there may be some delays to the usual processing and delivery schedules. If for any reason we are unable to fulfil your order, we will let you know as soon as possible via email. Thank you for your understanding.

     

    Placing an order

    Your order confirmation

    • Once you have placed an order, you will receive an automated confirmation email detailing the items you have ordered. 
    • If we establish that availability of any title ordered is not as stated on the website, you will be notified directly, and your card will be refunded for that portion of the order.

    Our retail price and currency
    • We are only able to take payment in GBP Sterling at the GBP price we have set.
    • We list the price of each book in multiple currencies as an indication of the recommended retail price for other retailers.
    • The calculation of the price in the three different currencies is based on a significant number of variables, not just the exchange rate at the date of setting the retail price. Market fluctuations may further impact the differential between the multiple currencies.
    • We are not able to make any special accommodation for this differential or any fluctuations.
    • Your bank or card issuer may impose additional charges for a payment taken in GBP and these must be borne by you.

    Taxes and customs
    When ordering goods for delivery you may be subject to import duties and taxes which are levied once the goods reach the destination. Any such additional charges for customs clearance must be borne by you. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.

     

    Shipping charges

    Free shipping
    • Orders with free shipping are processed with Standard Shipping.
    • We offer free shipping on purchases over £50 to Zone 1 (United Kingdom only).
    • We offer free shipping on purchases over £100 to Zones 2 and 3.

    Zone 1
    United Kingdom

    Free shipping on orders over £50
    For all orders under £50, choose between:

    • Standard shipping: £5
    • Express shipping: £10


    Zone 2
    
Afghanistan, Albania, Andorra, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bosnia & Herzegovina, Bouvet Island, Bhutan, Canada, China, Faroe Islands, Greenland, Gibraltar, Guadeloupe, Holy See (Vatican City State), Hong Kong, Iceland, India, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Liechtenstein, Macao, Maldives, Mayotte, Moldova, Monaco, Mongolia, Montenegro, New Zealand, North Macedonia, Norway, Oman, Pakistan, Palestinian Territory, Reunion, Russia, San Marino, Saudi Arabia, Serbia, South Korea, Sri Lanka, Switzerland, Syria, Taiwan, Tajikistan, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, Yemen

    Free shipping on all orders over £100
    For all orders under £100, choose between:

    • Standard shipping: £20
    • Express shipping: £30


    Zone 3

    Argentina, Bolivia, Brazil, Brunei, Cambodia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guyana, Guyana, Indonesia, Malta, Mexico, Malaysia, Myanmar, Netherlands Antilles, Paraguay, Peru, Philippines, Singapore, South Africa, Suriname, Thailand, Uruguay, Venezuela, Vietnam

    Free shipping on all orders over £100
    For orders under £100, choose between:

    • Standard shipping: £30
    • Express shipping: £40

    We offer delivery worldwide. If you wish to place an order for delivery to another country, please re-direct to the website for the country of your choosing from our drop-down menu, and you can view the local delivery charges via the FAQ page.

     

    Shipping Services

    Orders are shipped with the following mail services:

    UK: Royal Mail, DPD
    Rest of the world: FedEx, DHL, UPS, Royal Mail

    The chosen carrier is determined by order weight, size and destination. If you have additional questions regarding shipping, please contact support@mackbooks.co.uk prior to placing an order.

     

    Delivery

    Processing time
    • In-stock items will ship within 3-5 business days of your order being placed. 
    • Pre-ordered titles will ship within 3-5 business days of their launch date, unless otherwise specified.
    • If you have ordered multiple items, available titles will ship in accordance with the free shipping thresholds for each country. Please refer to the conditions of ‘Shipping Charges’ and corresponding shipping zones above for further information.

    Shipping confirmation
    • Once your order has been processed, you will receive an email confirming that your order is on its way.
    • For orders shipped using a tracked service, a tracking link will be included in this email.

     

    Returns

    Damaged or defective books
    If the goods you ordered have been damaged in transit, are not what you ordered, or are defective, please email us at support@mackbooks.co.uk within 14 working days providing as much detail as possible, including photographs of the damaged book(s) and packaging.

    Change of mind
    If you wish to return or exchange your order, please email us at support@mackbooks.co.uk within 14 working days. To return a book please send the item back to the appropriate address listed below. The item should be new and unopened, including the shrink-wrap over the book. Returns must be securely packaged and must include the delivery note and a letter explaining the reason for the return. Please note the shipping costs are not reimbursed for a change of mind return. We recommend that return shipments are sent using a trackable service as reimbursements will only be issued on safe receipt of the item.

    Prior returning your item(s), please inform us on support@mackbooks.co.uk.

    For standard orders:
    MACK
    c/o James and James Fulfilment Ltd,
    Rhosili Road
    Northampton NN4 7JE
    United Kingdom

    For rare books and Special Editions:

    MACK
    Attn. Returns
    Studio E, Ground Floor
    Emperor House
    Dragonfly Place
    London SE4 2FL
    United Kingdom