FAQ
Our orders are shipped from our UK warehouse as standard.
Placing an order
Your order confirmation
• Once you have placed an order, you will receive an automated confirmation email detailing the items you have ordered.
• If we establish that availability of any title ordered is not as stated on the website, you will be notified directly, and your card will be refunded for that portion of the order.
Our retail price and currency
• We are only able to take payment in GBP Sterling at the GBP price we have set.
• We list the price of each book in multiple currencies as an indication of the recommended retail price for other retailers.
• The calculation of the price in the three different currencies is based on a significant number of variables, not just the exchange rate at the date of setting the retail price. Market fluctuations may further impact the differential between the multiple currencies.
• We are not able to make any special accommodation for this differential or any fluctuations.
• Your bank or card issuer may impose additional charges for a payment taken in GBP and these must be borne by you.
Taxes and customs
When ordering goods for delivery you may be subject to import duties and taxes which are levied once the goods reach the destination. Any such additional charges for customs clearance must be borne by you. We have no control over import duties and taxes and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Shipping charges
Free shipping
• Orders with free shipping are processed with Standard Shipping.
• We offer free shipping on purchases over £50 to Zone 1 (United Kingdom only).
• We offer free shipping on purchases over £100 to Zones 2 and 3.
Zone 1
United Kingdom
Free shipping on orders over £50
For all orders under £50, choose between:
• Standard shipping: £5
• Express shipping: £10
Zone 2
Afghanistan, Albania, Andorra, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus (currently unavailable), Bosnia & Herzegovina, Bouvet Island, Bhutan, Canada, Faroe Islands, Greenland, Gibraltar, Guadeloupe, Holy See (Vatican City State), Iceland, India, Iran, Islamic Republic Of, Iraq, Israel, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Liechtenstein, Maldives, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Oman, Pakistan, Palestinian Territory, Reunion, San Marino, Saudi Arabia, Serbia, Sri Lanka, Switzerland, Syria, Tajikistan, Turkmenistan, Ukraine [currently unavailable], United Arab Emirates, Uzbekistan, Yemen
Free shipping on all orders over £100
For all orders under £100, choose between:
• Standard shipping: £20
• Express shipping: £30
Zone 3
Argentina, Australia, Belarus, Bolivia, Brazil, Brunei, Cambodia, Caribbean Netherlands, Chile, China, Colombia, Ecuador, Falkland Islands (Malvinas), French Guyana, Guyana, Hong Kong, Indonesia, Japan, Macao, Malaysia, Malta, Mexico, Mongolia, Myanmar, Netherlands Antilles, New Zealand, Paraguay, Peru, Philippines, Qatar, Russia [currently unavailable], Singapore, South Africa, South Korea, Suriname, Taiwan, Thailand, Turkey, Uruguay, Venezuela, Vietnam
Free shipping on all orders over £100
For orders under £100, choose between:
• Standard shipping: £30
• Express shipping: £40
We offer delivery worldwide. If you wish to place an order for delivery to another country, please re-direct to the website for the country of your choosing from our drop-down menu, and you can view the local delivery charges via the FAQ page.
Shipping Services
Orders are shipped with the following mail services:
UK: Royal Mail, DPD
Rest of the world: FedEx, DHL, UPS, Royal Mail, Deutsche Post
The chosen carrier is determined by order weight, size and destination. If you have additional questions regarding shipping, please contact support@mackbooks.co.uk prior to placing an order.
Delivery
Processing time
• In-stock items will ship within 3-5 business days of your order being placed.
• Pre-ordered titles will ship within 3-5 business days of their launch date, unless otherwise specified.
• If you have ordered multiple items, available titles will ship in accordance with the free shipping thresholds for each country. Please refer to the conditions of ‘Shipping Charges’ and corresponding shipping zones above for further information.
Shipping confirmation
• Once your order has been processed, you will receive an email confirming that your order is on its way.
• For orders shipped using a tracked service, a tracking link will be included in this email.
Returns
Damaged or defective books
If the goods you ordered have been damaged in transit, are not what you ordered, or are defective, please email us at support@mackbooks.co.uk within 14 working days providing as much detail as possible, including photographs of the damaged book(s) and packaging.
Change of mind
If you wish to return or exchange your order, please email us at support@mackbooks.co.uk within 14 working days. To return a book please send the item back to the appropriate address listed below. The item should be new and unopened, including the shrink-wrap over the book. Returns must be securely packaged and must include the delivery note and a letter explaining the reason for the return. Please note the shipping costs are not reimbursed for a change of mind return. We recommend that return shipments are sent using a trackable service as reimbursements will only be issued on safe receipt of the item.
Prior returning your item(s), please inform us on support@mackbooks.co.uk.
For standard orders:
MACK
c/o James and James Fulfilment Ltd,
Rhosili Road
Northampton NN4 7JE
United Kingdom
For rare books and Special Editions:
MACK
Attn. Returns
Studio E, Ground Floor
Emperor House
Dragonfly Place
London SE4 2FL
United Kingdom